FAQ
1. How are the artworks packaged?
The artwork is packed either flat in a cardboard box, or rolled and packed in a square tube. All artwork is covered in a sheet of acid-free glassine tissue to protect the face of the print.
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2. Where do you ship to?
We currently ship to the followings countries: Canada, US, United Kingdom, China/Hong Kong, France, Singapore, Switzerland, Germany, Japan, Singapore, and Australia.
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3. Is shipping included in the price?
Yes, all prices include shipping and insurance. Please note that any customs duties or tariffs are the sole responsibility of the buyer.
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4. How long will it take for my artwork to arrive?
Most artworks will take approximately 14 days from receipt of payment to delivery. This covers packaging, courier arrangement, and transportation to your location. A tracking number will be provided once your shipment is dispatched.
Note that extra time is required for larger prints, as they are printed at a professional lab, and are inspected for colour accuracy before packing and shipping arrangements are made. We appreciate your patience during this process.
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5. Do you provide a Certificate of Authenticity?
Yes, every artwork is accompanied by a Certificate of Authenticity, personally signed by the artist Norm Yip. Each Certificate includes full details of the artwork and carries a unique identification number that is retained on file for provenance.
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6. Payment Methods
Stripe has been selected as the default payment method upon checkout. Manual payment can also be made via direct bank transfer or Wise. Please inquire directly for more information.
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7. Refunds and Returns
Please see the Refunds and Return for more information.
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8. Disclaimer
This e-commerce website, along with normyip.com has been independently built and managed by me, Norm Yip. While every effort has been made to ensure the accuracy of pricing, editions, and all other information presented, unintentional errors may occasionally occur. Any inconsistencies or inaccuracies will be promptly corrected upon discovery or notification. I appreciate your understanding and patience in such instances.
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9. Have more questions?
Please feel free to reach out at info@artorijin.ca for current availability and Canadian pricing.